ISM Networks Furniture Services offer a unique repair service across the UK and Ireland bringing together the most skilled service technicians in upholstery, leather, cabinet and mattress repairs to the furniture retail and manufacturing industry. Our focus is to provide our clients with the best service ensuring their customers’ journey through a positive furniture buying experience, doesn’t end once the furniture is in their home. Our technicians provide a fast, friendly service ensuring that all customers issues are resolved on the first visit wherever possible. With a first visit fix rate over 80% we are the ideal partners for your business. Our Job management system, in a secure web portal, is a “state of the art” system which is live 24/7 providing real time monitoring of all service requests, accessible with your own unique login and password. With instant messaging, online reporting, technician contact details and our admin back up, we have leading customer service facilities ready made for every client’s needs. Our system provides data and analysis to you allowing the ability to resolve issues before they happen. The ISM “triage” service, pioneered by us several years ago, allows you the ability to get service issues reviewed by our technicians prior to visits saving the costs of full reports and cutting down unnecessary delays.